FAQs

When will my order arrive?

We aim to post products within 1-2 working days of your order. Depending on your choice of postage, and location, we offer both First and Second Class options, times will vary on when your order will be with you.

All of our items are posted via Royal Mail. Delivery times are below:

  • Free Shipping – 2nd Class: Royal Mail aim to deliver letter and parcels in two or three working days, including Saturdays.
  • 1st Class: Royal Mail aim to deliver letters and parcels to their destinations the next working day – including Saturdays.
  • International: Royal Mail aim to deliver letter and parcels within 7 working days worldwide.

Therefore, you should expect to receive your parcel within 2-5 working days in the UK, and 7 working days internationally, depending on the delivery option you choose.

Is gift wrapping available?

Yes, if you chose one of our Gift Box options in the shipping section then your item will be sent attached to a branded card within a black gift box.

You will also receive a plastic sealable bag in the envelope to keep your jewellery clean and dry and prevent tarnishing. For more information on looking after your jewellery, click here.

With normal postage, the item is sent attached to a branded card in a plastic sealed bag.

We acknowledge there is a slight difference between normal postage costs and gift box postage costs. This is due to the height of the gift box, meaning the package is classed as a small parcel, not a large letter.


More FAQs will be added shortly.